Worried About Purchasing Online?
If you're not happy with your purchase for any reason, we’ve got you covered! You can exchange or return your items within 30 days of purchase. Here's what we ask:
- Items must be in the same condition you received them.
- Items should be unworn, unwashed, unaltered, and have their original tags and packaging.
- Swimwear, underwear, and bodysuits must have their hygiene stickers intact.
- No returns on earrings or face masks due to hygiene reasons.
If the item is faulty or damaged, we're happy to help you return it for a refund or exchange.
Return Options
Want to shop again? Get a store credit.
- Lodge your return via our returns portal and select the store credit option.
- Ship the parcel back to us using tracked shipping.
- Once we process your return, you’ll receive an online gift card to use on your next purchase.
Prefer a refund?
- Lodge your return via our returns portal and choose the refund option. Returns must be made within 30 days of purchase.
- Ship the parcel back to us using tracked shipping.
- We’ll process your refund to your original payment method within 4 days of receiving your return.
Note: Processing times may vary slightly during peak seasons.
Want to exchange an item?
- Lodge your return via our returns portal and select the exchange option. Returns must be made within 30 days of purchase.
- Ship the parcel back to us using tracked shipping.
- Once we receive your return, we'll process your exchange within 4 days.
To ensure availability, consider purchasing the new item first and returning the unwanted item for a refund or store credit.
International Returns
If you're returning from outside the USA, return postage and any applicable duties & taxes are your responsibility, unless the item is faulty. We recommend using tracked shipping for your return.
Shipping Address:
USA RETURNS
[9-11 Centennial Ct 2481 Byron Bay NSW Australia]
Swim & Intimates Returns
For hygiene reasons, we require that swimwear and intimates be tried on over your own underwear. Items must be unworn, unwashed, and in their original condition. We may refuse returns if these conditions are not met.
Sale Items
Sale items are eligible for return if unworn, with all tags attached, and in new condition. For store credit, we’ll offer you an extra 10% to shop right now!
Lodge Your Return Here
If you have any questions, please contact our Customer Service team at customerservice@thrills.co.
