USA & CANADA
We offer express shipping to the USA & Canada for a flat $20 fee with all orders being shipped from Australia with DHL Express.
Please allow 10-21* business days for your order to be delivered. During sale periods, public holidays or holidays, processing and shipping times may be slightly delayed.
*Please note due to continuous COVID-19 disruptions processing and shipping times may be slightly delayed. Rest assured you will still receive your parcel, it might be taking slightly longer than usually.
US & Canadian customers may be liable to pay inbound duties and taxes which your local customs authority deems appropriate based on the sale value. This cost is separate to the product and shipping cost and is the sole responsibility of the buyer. If the buyer choses not to pay duties on import and the parcel is returned to us, you will not be issued with a full refund when the parcel is received. The refund for the value of the goods purchased will be less any and all return costs occurred.
For orders placed before 12PM AEDT Monday-Friday, we endeavour to process the same business day.
Orders placed after 7am on weekends or public holidays will be dispatched next business day.
Most orders are dispatched from our warehouse in Byron Bay, Australia. If we are unable to fully fulfil your order from our warehouse, we will fulfil your order from our flagships in Melbourne, Sydney or Byron Bay.
Once your order has been dispatched, you will receive an email from Shippit with tracking details and an estimated date of delivery. You will receive another notification when the parcel is on-board for delivery.
During sale periods, we aim to ship all orders ASAP however due to unpredictable increased order volumes, processing and shipping times may be slightly delayed.
Due to stock locations we may need to split ship your order. You will receive an email notification if this occurs and also receive separate tracking notifications for each parcel.