If you receive anything you are unhappy with for any reason, we'll help you with an exchange or refund if within 30 days from purchase. Before you return your items, make sure they are:
- in the same condition they were when you received them;
- not worn, washed or altered, have their original swing tags and are still in their original packaging;
- swimwear, underwear, and bodysuits must have hygiene stickers intact; and
- not earrings or face masks. For hygiene reasons, we cannot accept returns for earrings or face masks.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failureFor the time being, when returning items outside from Australia return postage costs and any additional duties & taxes assessed by International Customs are the responsibility of the customer, unless the items are deemed faulty. You can ship the parcel back to us via your preferred courier and we encourage opting for tracked shipping. We're working on a localised return policy for Northern America, so stay tuned.
*Please note due to the high influx in orders we are currently experiencing a slight delay on return processing. Rest assured we're working as fast as we can and you'll hear back from us soon.